A Taste of The Islands and more!
What kind of items come in the monthly gift boxes?
Each surprise gift box can feature high quality, full sized items that come from various places that will give you a taste of the islands; items such as spices, sauces, accessories, crafts, and/or apparel.
Does Island Surprise have a military discount?
Yes! When filling out your new member survey, simply click “yes” under the veteran/military question and your discount code will appear.
How can I contact Island Surprise?
This can be done via email or by phone.
Can I cancel or pause my monthly gift box subscription?
Yes. You may cancel your surprise gift box subscription with one month’s notice.
(ex. If you cancel in April, you will still receive and pay for April’s box, but not from May forward)
How do I get Island Surprise for someone as a gift?
Under the Shop section of the website, you can purchase the “Special Gift Box”. To further personalize the surprise gift box, please email firstname.lastname@example.org.
How do I know my online monthly gift box order was received?
You will receive a confirmation email stating that your surprise gift box order has successfully been placed. If there are any problems with your order, you may contact Island Surprise via email or phone and we will get back to you within 24 hours.
When will I receive a tracking number for my order?
Once your surprise gift box order has been shipped out, you will receive an email shipping confirmation which will contain a tracking number.
When will my credit card be charged?
Your account will be charged within 24 to 48 hours.
What if I forgot my password?
If you have already registered and do not remember your password, you can click on the forgot password tab under the log in section.